Clear, straightforward answers to help you navigate the NDIS and your support journey.
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To be eligible for the National Disability Insurance Scheme (NDIS), you must be aged between 7 and 65, live in Australia with residency status, and have a permanent and significant disability that affects your ability to take part in everyday activities. You can check your eligibility directly on the official NDIS website or contact our Support Coordinators who can guide you through the initial access process.
No, our initial meet-and-greet consultations are completely free and carry no obligation. We believe it is crucial for you to meet us, ask questions, and ensure you feel comfortable with our team before committing to any service agreements.
Absolutely. We strongly believe in participant choice and control. We take the time to match you with support workers based on your personality, interests, and specific care needs. If you are ever unhappy with a match, simply let us know, and we will find a more suitable replacement without any hassle.
We provide a dedicated 24/7 on-call contact number for all active participants requiring immediate assistance or intervention outside of standard business hours. Our on-call coordinators can dispatch emergency support or provide clinical advice over the phone.
Yes, Kera Support Services is a fully registered NDIS provider. This means we have undergone rigorous independent audits to ensure our policies, procedures, and staff qualifications meet the strict quality and safety standards mandated by the NDIS Quality and Safeguards Commission.
Our friendly team is here to help clarify your NDIS plan and our services.